Comments on: Managing Client Expectations: User Acceptance Documentation

By: dhecker

dhecker — Thu, 07 Dec 2006 00:55:15 +0000

It’s hard to avoid that, but there are certainly things you can to do a) get paid for your inconvenience and b) motivate your client to keep up

By: i-devs

i-devs — Thu, 07 Dec 2006 00:42:15 +0000

This looks like one of those no-brainers… not sure what that means since most of us, self included, probably haven’t instigated such a document. Would certainly help with any of those gray areas.

Now, if we can just figure out how to move along the “never-ending-work-in-progress” projects. You know, the ones where the back-half of the billing comes at completion, but getting content, mid-process agreement, etc. seems to be taking much, much longer than planned!

By: AnandC

AnandC — Wed, 06 Dec 2006 21:41:50 +0000

I had the issue of the never ending project about four years ago. I have since added such stipulation in the project contract, which I get signed before any work begins. Though I have not had any “difficult” clients since, I would recommend this approach to everyone. Great Tip!

By: cranial-bore

cranial-bore — Wed, 06 Dec 2006 11:20:53 +0000

Good tip, should supplement a contract well. I’ll have to remember to write one at some stage….

By: cbtrussell

cbtrussell — Wed, 06 Dec 2006 02:20:54 +0000

Our contract stipulates that the project will not be released/published until the UA document is signed. For customers anxious to go live, it’s an excellent motivator :)

By: ASJ

ASJ — Tue, 05 Dec 2006 19:08:23 +0000

Good Post. Welcome to SitePoint(this is the first of your blogs I’ve gotten to read). I look forward to more valuable posts like this! Keep them coming!

Happy Holidays!

By: jont17

jont17 — Tue, 05 Dec 2006 16:50:47 +0000

EXcellent! This is just the kind of advice we need!! We have been having problems lately with a never ending warranty period and we need to build UA into our process.