Comments on: How to assert appropriately http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/ News, opinion, and fresh thinking for web developers and designers. The official podcast of sitepoint.com. Sun, 22 Nov 2009 11:54:05 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: BID http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/comment-page-1/#comment-17694 BID Thu, 13 Apr 2006 03:18:01 +0000 http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/#comment-17694 Lol BruceW you have just described perfectly what I do. That's a wake up call for me. Lol BruceW you have just described perfectly what I do. That’s a wake up call for me.

]]> By: Sojan80 http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/comment-page-1/#comment-15484 Sojan80 Sat, 11 Mar 2006 13:21:55 +0000 http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/#comment-15484 Andrew, I got to admit I love ya guy! This is kind of what I was getting at in my response toy our last post... There's some good stuff here, thanks again... Andrew, I got to admit I love ya guy! This is kind of what I was getting at in my response toy our last post…

There’s some good stuff here, thanks again…

]]> By: BryceW http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/comment-page-1/#comment-15469 BryceW Sat, 11 Mar 2006 05:47:30 +0000 http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/#comment-15469 Good article, I had been having assertion problems as of late. I do what I can to make all my clients happy and my clients love me for it. However, I had a realisation about assertion the other day. I contracted some work out to some developers and the scope kept creeping and everytime I offered to pay more to keep them happy but they are eager to please and said they'll do it for free. Scope kept creeping, I kept offering to pay more and same thing. Suddenly I could see myself being treated as one of those 'low paying, lower priority, this project isnt really worth our time' type of clients even though I always offered to pay more. This annoyed me and I never wanted to get in this position and was willing to pay for it and I assume they were getting annoyed at me for scope changes. The realisation came from when MY clients were constantly creeping scope, Id say yes to keep everyone happy but in the end I would be annoyed at my clients. Then BOOM, I realised that I was doing exactly what my contractor was doing to me. Good article, I had been having assertion problems as of late. I do what I can to make all my clients happy and my clients love me for it. However, I had a realisation about assertion the other day.

I contracted some work out to some developers and the scope kept creeping and everytime I offered to pay more to keep them happy but they are eager to please and said they’ll do it for free. Scope kept creeping, I kept offering to pay more and same thing.
Suddenly I could see myself being treated as one of those ‘low paying, lower priority, this project isnt really worth our time’ type of clients even though I always offered to pay more. This annoyed me and I never wanted to get in this position and was willing to pay for it and I assume they were getting annoyed at me for scope changes.

The realisation came from when MY clients were constantly creeping scope, Id say yes to keep everyone happy but in the end I would be annoyed at my clients. Then BOOM, I realised that I was doing exactly what my contractor was doing to me.

]]> By: aneitlich http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/comment-page-1/#comment-15463 aneitlich Fri, 10 Mar 2006 23:19:25 +0000 http://www.sitepoint.com/blogs/2006/03/10/how-to-assert-appropriately/#comment-15463 P.S. YOU GET WHAT YOU TOLERATE. Here is another example, in which you offer something to solve their problem: Hi John, I appreciate that you call me personally to get answers. But you are signed up for the email support, which doesn't include phone support. For an extra $495 per month I can put you on my monthly coaching plan, and then you can call anytime with questions. Would you like to do that, or should we continue to correspond via email? P.S. YOU GET WHAT YOU TOLERATE.

Here is another example, in which you offer something to solve their problem:

Hi John, I appreciate that you call me personally to get answers. But you are signed up for the email support, which doesn’t include phone support. For an extra $495 per month I can put you on my monthly coaching plan, and then you can call anytime with questions. Would you like to do that, or should we continue to correspond via email?

]]>