Comments on: Does how you BUY hurt how you SELL?

By: charmedlover

charmedlover — Tue, 30 Nov 1999 00:00:00 +0000

I'm extremely skeptical when I buy anything and look into it and want a lot of information on it, especially with anything online.

I see how this could effect me, good entry. I'll have to look into improving how I sell things.

By: transio

transio — Tue, 30 Nov 1999 00:00:00 +0000

Good observation! I am both a frugal shopper and an impulsive shopaholic. Strange combo. I save my money and shop around for the most part, but on ocassion blow my dough on something based purely upon emotion! :)

By: dotpeter

dotpeter — Tue, 30 Nov 1999 00:00:00 +0000

Interesting angle. I too save my money and do a lot of reseaching on the web before I buy (depends on item of course), but ocassionally I just getthis crazy “love at first sight feeling” and buy off the shelf without even reasoning :)

By: Mathew

Mathew — Tue, 30 Nov 1999 00:00:00 +0000

Quite true, and really no different from the way everybody imagines themselves as 'the user' when working on websites. Everybody thinks that how they act is how everybody acts online, and therefore what they don't like is wrong for everyone.

The answer is the same too - know your customer.

By: ct_roy

ct_roy — Tue, 30 Nov 1999 00:00:00 +0000

me too!

depending on what i'm buying i can spend days/weeks doing research online

but other times i can go crazy.

this is a great post - will put into action today!

By: s21825

s21825 — Tue, 30 Nov 1999 00:00:00 +0000

Not me. I buy everything on impulse. If it catches my eye, it's mine. Occassionally I go crazy though and do some research and find the best product for what I need.

By: essive

essive — Tue, 30 Nov 1999 00:00:00 +0000

I think there are too many factors to the problem.
A. Trust:
1) There's visual trust - how professional and appealing the selling site is. How many times have you found the low price but the site is poorly designed and you move on?
2) There's reported trust - the seller has many testimonies and comments from buyer that builds your trust - like eBay.
3) There's a ring of trust - I trust you so I buy from what you recommend.

C. Content:
1) How much information is posted about the products?
2) Can the site tell you more that another site?

D. Security:
1) How safe do you feel buying from that site?

B. Price:
1) Does low price always win? Why do you buy from comeone like Amazon at a higher price rather than a small company?

By: Cutter

Cutter — Tue, 30 Nov 1999 00:00:00 +0000

If its cheap, I'm impulsive. Anything (almost) over $100 and I do tons of research before buying. By the time I go shopping I know exactly what brand, model, and even year I want. On the other hand, other things only take me a couple of positive comments by different people to make me buy the item.

You should definately be asking questions about your customer's needs. But knowing exactly what to say is just going to take experience.

By: hurricane_sh

hurricane_sh — Tue, 30 Nov 1999 00:00:00 +0000

Very interesting! I always assume I was the buyer to evaluate the products and price.

By: dudboi

dudboi — Tue, 30 Nov 1999 00:00:00 +0000

I always do research and ask around, but when it comes to the actual buying, all that research goes down the drain.