Support Questions About Our Christmas Countdown

By Shayne Tilley

The last two days of our Christmas Countdown have been extremely popular and as a consequence, the number of people contacting our support team has skyrocketed.

Given we’re already working with a skeleton team during the holiday period – we are struggling to cope.

I just ask that you please be a little patient waiting for a response for the next few days. We normally endeavor to maintain a 24 hour response time, but at the moment, we just can’t keep up with demand.

Rest assured — we will respond to your inquiry as soon as we can.

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  • geektea

    Merry Christmas to all of the Sitepoint staff! Thanks so much for a wonderful promotion!

  • millca

    Can you at least give us an update on how far along you are on the orders? For example, I still have not received a shipping notice for my Day 8 order. Which orders are the shipping department currently working on shipping out to customers? Day 4? Day 6?

  • cleverprints

    Merry Christmas

  • http://thehawk.wordpress.com HAWK

    Hi Millca,
    The delay on your Day 8 order is likely to be the result of a stock issue.
    Our stock of “Deliver First Class Websites” took a while to get to the warehouse.
    It arrived early last week and the guys there are currently picking, packing and dispatching those orders.
    We are really sorry about the hold up on that.

  • amrha

    I emailed customer support and had a prompt response. thanks

    Happy Holidays !!!!!!!!

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