What Makes a Startup Website Great?
Startups are taking over the Internet. It’s like we have an idea for everything and a website to go with it. If you don’t believe me just spend 10 minutes on Product Hunt.
With all this competition around, how can you ensure that your startup’s website is a cut above the rest?
In this article, we’re going to delve into the three components of a killer startup website and what you can do to give yours’ the best chance of success.
Clear, intriguing messaging
This is the most important part of a startup website. About 90 percent of your time and effort should be spent on your messaging.*
*[footnote: Statistic totally made up and based on personal opinion]
As a designer myself a lot of entrepreneurs come to me, really excited, asking for these Apple-esque designs they’ve always dreamed of. Their thinking is that good design will naturally sell their product.
When it comes to writing the copy, it’s seen as an afterthought. Something to put into fill out the design.
It’s worth remembering that one of the main reasons Apple is so successful is because of its messaging.
In ancient times, where all we saw is adverts like this:
Apple came up with this:
Of course Apple released the iPod way back in the Internet stone ages (circa 2001). Landing pages weren’t used to the extent they are today but the copy above would and did make a great headline for their core message.
What makes good messaging?
Good messaging should be clear and to the point.
But not necessarily obvious.
The best headlines are when you can find, what I like to call, the Cleverly-Obvious Sweet Spot. (Catchy, huh?)
Weathertron’s headline gets across the idea of its app in a clever way, without compromising clarity.
This website uses generic words in a bid to “speak to everyone;” when, in fact, they are speaking to nobody.
Ok, confession time. The above screenshot isn’t an actual startup website. It’s taken from an amusing website that generates startup websites. I didn’t want to name and shame anybody here because that’s just not nice now, is it?
Let’s do another example. Take these three headlines, ranked in order of effectiveness:
We craft meaningful experiences. <— WTF does that mean?!
We make websites for startups. <— Ok, better. It says what you do and who you do it for but it’s not exactly clever or exciting.
We help startups raise their first 10k online in 3 months. <— Ooh I’m intrigued, and you’re definitely targeting me. Do tell me more!
Important note: Everybody wants something clever and catchy as their headline. But don’t force it. Chances are if you come up with something, you’ll be in the shower or hiking up a mountain (so make sure you have a pen—or a fantastic memory).
If you can’t come up with anything in the Cleverly-Obvious Sweet Spot just stick to obvious.
Good messaging doesn’t waste people’s time
You know your target audience. You’ve done the research so you know who they are, where they hang out online, what they buy and so on.
(You have done your research, right? If not, stop reading now and go learn about your customers.)
You know who your product is for. But do they know your product is for them?
The quicker you can communicate this, the better chance you have of funneling out all of the people you’re not targeting, leaving a pool ripe with those who are just itching to buy what you’re selling.
If I was your target audience you need to understand that I’m short on time. Help me to figure out if your product is for me or not.
And if it’s not, I’ll close the tab. But that’s ok, I was never going to be a customer anyway, I just realized it in five seconds rather than five minutes.
What’s the best way to know whether or not your headline is communicating your offering quickly enough? Test it.
You don’t have to do a ginormous test with all the bells and whistles.
Just show some neutral users, who are members of your target audience, your main, headline message and see how quickly they understand what you’re trying to tell (or sell) them.
When all the articles began popping up saying “Video is the future of the web,” I rolled my eyes.
I hate watching videos online.
In a tutorial, I do not have the time for a five-minute intro about what you’re going to teach me and the oh-so-darling thing that your kitty just did, I just want to know the keyboard shortcut for Duplicate Layer in Photoshop.
But when it comes to startup websites, I’ve changed my mind.
There are so many websites now claiming to have the next time-saving, money-making, get-rich-quick scheme, and I’m intrigued by all of them.
But like you, I’m busy. And a tad overloaded. I don’t want to spend my time ferrying my way through your website, trying to figure out what your product is and whether I want in.
That’s where a video comes in handy.
It doesn’t matter if it’s a simple screencast of you using your product and describing its benefits or a fancy pants video with Stephen Hawking doing the voiceover. Just let me click play, and watch your product in action. In other words, do the work for me (I’m kinda lazy).
Consider the design but know it’s not the be-all, end-all
As a designer I have to at least touch on the aesthetics of startup websites. Here are some tips that I’ve learned over the years that can really help boost both the visuals and user experience of your website.
Note: If you’re considering hiring somebody for your website I’d say you’d be better off investing your money into a kick-ass copywriter to get you off the ground and then approach a designer when you’ve had some interest (and some sales), and they can work with you to tweak it.
1. Under-design rather than over-design
If you struggle with design, or don’t have the budget to hire a professional designer, always remember it’s best to under-design than over-design. Nothing says class more than big, readable fonts on a white background. Really, it can be that simple, take Ghost for example:
2. Keep your navigation easily accessible and consider including a call-to-action (CTA) in it
Your navigation should be easily accessible, especially if you have long pages on your website. Whether it’s fixed at the top or pops back up when you begin scrolling is up to you. Just make sure people can access it when they need it. Bonus points if you include your CTA in there.
3. Keep your colors simple and use a contrasting color for your main CTA (and nowhere else)
A lot of the principles for great landing pages also apply to startup websites. You need a primary CTA, but, unlike a landing page, you can also have CTAs that help the customer dive deeper into your product.
These secondary CTAs can be designed to fit the rest of your websites color schemes. With that being said though, your primary one (Start your free 30-day trial, Get in touch for a quote etc.) should be wrapped in a big, bold contrasting color because that is ultimately the driver behind getting the user to take the specific action you want them to.
4. Steer clear of generic stock photos
Use images of your actual product. Many startup websites look the same. How many times have you seen this image (or similar) on a startup website?
A Mac on a desk doesn’t tell me much about your product. Show me your product! Square has a great example of this:
So who is doing it right?
Here are some startup websites that have either already converted me, or are seriously close.
Stripe’s website is clear and targeted so you’re left without a doubt about what it offers and who it is for. Not only have they shown screenshots of what their product does, they’ve also sneaked in a bit of social proof by using examples of brands using their system.
Wake is a great example of minimal design done right. Everything on this page is useful. There is no fluff. Its navigation is simple with a clear CTA. And their video is pretty funny.
Zendesk’s entire website is meticulously thought through. There’s no long stretches of text that nobody is going to read. Every point is laid out in a clear and concise way. You’ll also notice the only time they use orange is when asking you to sign up.
A to-do list app is going to be particularly hard to sell as there are so many of them. Todoist’s headline instantly sets it as a cut above the rest. Including the supported browsers and devices is a great way to differentiate themselves from all the “iPhone only—Android coming soon” apps out there.
UberConference instantly addresses multiple pain points for anybody having done an online conference call. This is a great way to get people intrigued by your product in the hope it can solve an annoying problem for them.
Dropmark’s website does a good job of targeting multiple audiences. By showing an example of how it can work with each group you eliminate the issue of creating for many and at the same time creating for none.
Desk is another example of using a contrasting color for your main CTA. You’re left in no doubt as to where they want you to click. Note the text on the button says exactly what will happen when you click, rather than using the more generic “Get Started” or “Sign up now”.
Over to you: What do you think about the above tips? Do you have anything else to add. Let me know in the comments!