Conversational Design
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    • Conversational Design
    • Foreword
    • Introduction
    • The Great Divide
    • Our Robot Friends
    • Towards Conversational Design
    • Acknowledgements
    • About A Book Apart
    • Colophon
    • About the Author
    • What Texting Teaches Us
    • The Mother Tongue
    • Orality, Say It with Me
    • Wikipedia: Knowledge Talks
    • From Documents to Events
    • Life Beyond Literacy
    • Interactions Require Interfaces
    • Conversation Is the Original Interface
    • How Conversation Works
    • Translating the Maxims for the Machine
    • Be a Pal
    • Moment by Moment
    • Accidents Happen
    • Context Makes the Conversation
    • Now, Look Who’s Talking
    • You’ve Got Personality
    • How to Be Yourself
    • Personality in Action
    • A Few More Words About Words
    • Excelsior!
    • What Needs to Change
    • The Keys to Collaboration
    • Form Follows Meaning
    • The Best Small Changes
    • Being Human Together
    • Chapter 1
    • Chapter 2
    • Chapter 3
    • Chapter 4
    • Resources

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