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Product Owner - Cloud

Matchpoint SolutionsTucson, Arizona




Product Owner - Cloud

Job Description

Service Owner: Responsible for managing one or more services throughout their entire lifecycle. Service owners are instrumental in the development of service strategy and are responsible for the content of the service portfolio. The service owner is accountable for the service within the organization regardless of where the technology components or professional capabilities reside.

Responsible for:

  • Represents the service across the organization
  • Manages the risk of operating the service
  • Designates and works with technical lead/owner and backup
  • Coordinates communication among support staff and systems staff
  • Provides input in service attributes such as performance, availability, security, etc.)
  • Understands the service (components, etc.)
  • Serves as the point of escalation (notification) for major incidents
  • Ensures that any changes to the service under their care follows the current change management work practice
  • Plans for service future
  • Participates service review meetings
  • Is responsible for ensuring that the service entry in the Service Portfolio/Catalog is accurate and is maintained
  • Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
  • Ensures that performance meets the requirements of SLAs and OLAs
  • Provides reporting and metrics on performance of service

Technical Environment

  • AWS/AZURE AD/AZURE Monitoring/CloudOps/Account Management
  • Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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