Support Consultant / Customer Support / Product Support / Application Software Support opportunity Join a fast-growing HR software company as a Support Consultant with SaaS experience in HR, Payroll or Recruitment Software. Their cutting-edge HRIS platform streamlines everything from recruitment, onboarding to payroll and performance management. With 25% growth last year, they are expanding their team. As a Support Consultant, you'll provide expert technical support, troubleshoot complex issues, offer consultative guidance, and mentor junior team members. Drive customer success through top-notch service and contribute to key initiatives. Location: Remote-first but UK-based for essential company events. Travel to London will be required on a quarterly basis for team meetings, with satellite events every 6 months for whole-company meetings. Salary : To £35,000 (Based on Experience) plus Benefits including 25 days holiday bank holidays, WFH budget, Health Insurance, Life Insurance, Regular social events Key Responsibilities Deliver in-depth product expertise and strategic advice to customers through ServiceHub platform, helping them maximize the value of the HR software. Lead client-facing calls and provide tailored solutions to meet customer needs. Collaborate with the Customer Success and Product teams to identify trends, suggest improvements, and influence product roadmaps. Create and maintain advanced support documentation, FAQs, and training materials. Stay updated on product updates and features to ensure expert-level service delivery. Experience Required A minimum of 18 months of experience working for a Software Provider in a technical support, customer success, or a similar role within HR, Payroll, Recruitment Software. (Consider LMS, Performance or Employee Benefits Software) . Excellent troubleshooting and problem-solving skills with the ability to explain technical concepts to non-technical audiences. Strong written and verbal communication skills, with a customer-centric mindset. Ability to work independently and manage competing priorities in a fast-paced environment. A natural problem solver, always seeking the best solutions for clients. Thrive in collaborative environments and enjoy mentoring and sharing knowledge Adaptable, able to manage multiple projects and evolving priorities. Nice to Have: Bachelors degree or equivalent experience in a related field. Experience/familiarity working with API. Fluency in a second language (Spanish or Italian would be a bonus). Why Join - Growth & Opportunity: Be part of a thriving company with a culture built on innovation and collaboration. - Flexibility: Enjoy the freedom of remote-first work with regular in-person company retreats. - Culture: Work in a supportive environment that values team spirit, development, and results. - Recognition & Rewards : Competitive salary, fantastic benefits, and a company that celebrates your success. Perks 25 days holiday bank holidays A day off for your birthday because they think you deserve it Work-from-home budget Health Insurance, Life Assurance and Income Protection Buy/Sell Annual Leave Scheme Regular social events both remotely and in person. This is a fantastic opportunity for someone looking to build their career in a fast-growing company, with pathways to develop knowledge and specialisation within Customer-facing teams. Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers ADZN1_UKTJ