Internal Technical Response · Provide the first technical response and feedback to the local team for system connectivity-related concerns · Identify possible causes and take care of individual and/or basic issues · Forward any universal issues to regional or global headquarters with accurate and complete descriptions of the cases for long-term solutions if needed Partner Integrations / Technical Engagement Management · Perform end-to-end testing with partner system connectivity. · Provide API integration and testing support, both internally and externally · Create and maintain accurate integration documentation for new integration, enhancement, and migration · Work with internal teams and partners to analyze/troubleshoot integration and operation issues · Assist with Pilot/Beta process, acting as the liaison between the client, support, and Partner Requirements · Excellent communication skills in English. · Great communicator with strong learning ability and desire to take ownership of the system · Strong stakeholder management across both technical and commercial teams · Be able to multitask, prioritize, and escalate when needed. · Experience at the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API languages (XML). · Internet Savvy Key points: · Hybrid working model based on local office policy