Operations / Office Manager

Operations / Office Manager Location : London – 3 Days a Week in Old Street, 2 from Home Travel : Fortnightly to Bishops Stortford and occasionally to Switzerland and Ireland Reporting Line: Head of Talent, People and Performance Trinnovo Group is a group of leading recruitment agencies, dedicated to connecting top talent with exceptional opportunities. We specialize across Technology, Business Enablement / Protection & AI and we pride ourselves on our ability to deliver tailored recruitment solutions to our clients. Our team is passionate about fostering long-term relationships and achieving outstanding results. As a dynamic Operations / Office Manager you’ll be the backbone of our operations, ensuring efficiency and a positive work environment. You’ll play a key role in managing our office sites, systems, travel and accommodation bookings as well as our HR admin duties. We’re seeking a proactive individual with strong stakeholder skills, who thrives working to deadlines and managing multiple projects and priorities. To be successful at this role, we are looking for someone with: Proven work experience as an Operations / Office Manager or in a similar role within Recruitment or a service-based industry Strong organisational skills and the ability to manage projects Knowledge of office and supplier management Excellent communication skills and interpersonal skills A positive, can-do attitude and a willingness to go the extra mile Additional qualifications First Aid/Mental Health First Aid / Fire Safety Certificates Duties Office & System Management Be the go-to person for our offices in London, Switzerland and Dublin, greeting guests and physically creating a high-performance sales environment Liaise with the SLT over office management, general building matters, queries & support Supplier management e.g. monitoring / auditing suppliers and ordering office supplies in line with our budget System admin & support Systems IT, Cloud Call, Bullhorn, Analytics, SourceBreaker, Broadbean, Job Boards, Microsoft (with support from SystemsIT) Troubleshooting with staff Raising support tickets where needed and supporting consultant queries Tech & systems onboarding / offboarding Sales Enablement Implement best practices and innovative solutions to improve operational efficiency Address and resolve any operational issues promptly Sales enablement reporting for all 3 brands CloudCall LinkedIn Recruiter SourceBreaker SourceWhale AdCourier ROI Tracking HR Onboarding Bamboo HR admin set up Contracts Equipment and systems set up During Employment Promotions Salary Increases Offboarding Terminations Exit Interviews Communicating the company's policies, procedures & laws to new/current staff members Assisting line managers to understand and implement policies Ensuring employment law policies are up to date/ in place Travel, Communities / Events, Incentives & Socials Responsible for all company incentives e.g. booking accommodation, activities, restaurants Responsible for all company socials e.g. Culture Club Support the SLT with the above in their individual business units Booking oversees travel and accommodation for the SLT Community event planning support (ordering food, drinks, merch etc, booking travel).