L2 Support Analyst

L2 Support Analyst Shropshire / Hybrid role £day rate - Inside IR35 A new role is now available for a conscientious IT support person. You will have a passion for helping people and broadening your understanding of IT whilst capitalising on your existing experience to reduce the amount of outstanding IT support tickets Providing a dedicated IT support service to people throughout all areas of the business, you will be involved in: • Investigate, diagnose and resolve IT support issues, working with users, other staff and third-party suppliers as appropriate. • Work to SLA’s as set by the department and keep customers updated. • Take ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary within a service desk environment. • Where escalation is required, you will gather and attached supporting information to the ticket. • Assist with agreed plans to install or upgrade items of hardware and/or software. • Create and maintain documentation for IT systems. To add value to the team and slot straight in, you will have knowledge of or be skilled in: • Microsoft based operating systems with emphasis on Windows 10/11 and Microsoft Server 2022. • Networking experience (LAN, WAN, Wi-Fi). • Laptops, Mobiles, Printers and other network devices • MS O365, AD (active directory), MS Teams, Sharepoint, Outlook • Excellent communication skills and telephone manner. • Ability to set expectations and communicate results. • Creating technical documentation. • ITIL v4 Foundation (desirable). This is an opportunity to work for a growing business. Interested, APPLY NOW