Operations Manager

Join a high-growth business and play a key role in shaping its future. Think Specialist Recruitment is proud to be supporting a fast-growing, dynamic organisation based in High Wycombe in the search for an Operations Manager . This is a fantastic opportunity for a motivated, experienced operations professional to step into a pivotal role, working closely with the Managing Director to help drive the next phase of the company's development. This position offers genuine potential for career growth and professional development. The successful candidate will be instrumental in scaling operations, enhancing client service delivery, and leading a team of talented field and office-based staff. The Opportunity As Operations Manager, you will act as a key bridge between strategic leadership and operational execution. You'll manage a team of 3 Operations Team Leaders and up to 15 field-based staff, ensuring exceptional service delivery, efficient planning, and a motivated, high-performing workforce. This role is ideal for someone who thrives on responsibility, enjoys problem-solving, and is looking to grow with an ambitious business that values its people and clients equally. Key Responsibilities: Act as a primary point of contact for key client accounts, including regular meetings and service reviews Support and lead Operations Team Leaders and the Business Support Officer in effective work allocation Oversee daily client service delivery across the operations team Foster a positive work environment through effective conflict resolution and staff support Promote a strong culture of health and safety compliance and ensure all team members are accredited Manage subcontractors and oversee their work on site Coordinate and attend regular on-site meetings and audits Lead resource planning across staff, equipment, and vehicles Manage and monitor the maintenance, repair, and replacement of equipment Oversee budgets related to operational equipment and supplies Ensure contractual obligations and SLAs are met across all projects Track and report on performance metrics, job completions, and operational efficiency What We're Looking For: Proven experience in a field-based operations role Strong people management and leadership skills Flexible and adaptable - this is not a standard 9-5 role Excellent client relationship and stakeholder management skills A proactive, solutions-oriented mindset with a strong customer focus Ambition to develop personally while contributing to the company's long-term growth Full UK driving licence (a company vehicle will be provided where necessary) Why Join? Be part of a growing business with ambitious goals and a clear vision for the future Work alongside a forward-thinking and supportive Managing Director Take ownership of a role with real responsibility and room for progression Influence the future of operational delivery and play a key part in the company's success Ready to make your mark? If you're a natural leader with operational experience and the drive to help a business scale, we'd love to hear from you. Apply now to find out more or contact us at Think Specialist Recruitment for a confidential discussion. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.