Senior Information Technology Support Analyst

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Overview of the role: Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation. The role will be a combination of BAU Support and project work. Key Accountabilities: • Knowledge of ITIL framework and Incident/Change management, qualifications preferred. • Excellent analytical and communications/written skills (verbal/written). • Strong inter-personal skills. • Ability to work in a team environment. • Proven ability to work well under pressure and to multiple deadlines, practical thinker. • Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution. • Change management – adheres to correct procedures to ensure that any changes are carried out successfully. • Problem management – liaises with relevant parties to achieve a resolution. • Project management – experience of managing or working on projects. • Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki. • Experience of cloud technologies. • In-depth knowledge of Azure administration and deployment. • Good HP hardware knowledge • Day-to-day delivery, optimisation, and improvements of systems processed and data. • Improving IT service processes and procedures • New sites delivery. What you’ll need: • Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience. • Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, etc • Excellent communication and customer service skills. • Driving Licence. We're proud to offer: Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home. Opportunity to grow your career alongside with us with available apprentice program Brilliant support services designed to enhance your physical, mental and financial wellbeing. Annual discretionary bonus subject to business and overall performance Discretionary Life Assurance Discretionary Income Protection Group Personal Pension Private Medical Cash Plan Bespoke reward platform including access to retail, cinema & gym discounts. 50% off your food every time you dine with us for you and 3 friends. Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic. Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan. About us: Come roll with us and be part of something big . Celebrate global success across: Over 1500 retail kiosks globally (YO, Panku, Mai Taiko Snowfox & Bento) Our Taiko manufacturing and distribution centre 63 YO restaurants 50 major retail partners 3700 locations globally From Hawaii to Aberdeen Our Values Own it, Care About it, Make it Exceptional, Win Together Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way