Director of Operations: Self-Custodial Crypto Wallet and Payments. Fully remote 120k USD full time 1099 (contract) candidates must be located on EST. 8–10 years of experience required. Key Responsibilities Develop and execute weekly plans, milestones, and operational projects to support leadership in achieving targets. Align business priorities across departments by identifying and removing roadblocks, securing support, and maintaining workflow momentum. Collaborate with Development, Product Management, Marketing, Payments, and Customer Care teams to ensure seamless execution of the company’s roadmap and revenue objectives. Mentor and guide teams towards operational excellence, fostering the consistent application of processes and best practices. Track performance metrics, manage organizational reporting, and proactively address risks and blockers that could impact desired outcomes. Foster transparency, accountability, and collaboration across teams to align deliverables, eliminate redundancies, and optimize outcomes. Oversee daily operations, maintain open communication channels, and manage special initiatives as needed. Partner with Product Management and other stakeholders to coordinate and prepare business requirements for new features or improvements. Contribute to tools and resources aimed at enhancing customer experience, boosting acquisition, retention, and operational efficiency. Qualifications 8–10 years of experience in Business Operations or Project Management within the fintech or financial services industry (including expertise in forecasting and reporting). Strong commitment to excellence and customer satisfaction. Exceptional analytical skills with a detail-oriented approach to data collection, organization, and analysis. Experience working in international organizations and remote environments. Proven leadership skills with the ability to motivate and manage distributed teams effectively. Excellent verbal and written communication skills, including executive-level presentation abilities. A quick learner with a passion for problem-solving and attention to detail. Collaborative mindset, with a willingness to engage in both strategic planning and tactical execution. Demonstrated success in meeting deadlines within budget and maintaining high-quality standards.