Control Room Operator

Work Location : In-Person, Richmond Hill (Leslie/Major Mackenzie), remote work option is not available. Job Type : Full-time job, 8 hours per day, Monday to Friday Salary Range : $45K to $60K per year, with an option to develop into a CC manager Travel : None Our employer, a leading security company specializing in services for high-profile clients, is seeking an in-person Command & Control Centre (CC) Operator . This role requires a detail-oriented and vigilant professional to join their private security team. The CC Operator will be responsible for centrally monitoring, analyzing, and assisting in the coordination of responses to real-time operational data and critical incidents, all while maintaining the highest level of situational awareness. Key Responsibilities: Monitor and operate Command and Control Centre systems, including surveillance, alarm systems, communication systems, etc. Respond promptly and effectively to incidents, alarms, or emergencies by following established protocols. Coordinate with internal teams and external agencies, such as law enforcement, emergency services, and field teams, during critical events. Maintain detailed logs, records, and incident reports. Analyze data from surveillance systems and monitoring software to identify trends or risks and escalate as necessary. Ensure all communication and operations align with standard operating procedures. Support operational decision-making by providing accurate, real-time information and recommendations. Required Qualifications: Languages: English and Hebrew spoken and written Experience: 1-2 years in a command/control room, security, or operations role. Basic understanding of emergency response protocols, security systems, etc. Excellent communication skills. Ability to remain calm and make decisions under pressure. Strong attention to detail and problem-solving abilities.