Second Line Support Engineer

Are you an experienced IT professional looking to take your career to the next level? We have an exciting vacancy for a 2nd Line Analyst. Join my clients dedicated IT team and play a key role in enhancing our support processes, troubleshooting and managing desktop and device operations. Key responsibilities: Provide 2nd line support for hardware and software issues. Troubleshoot and resolve IT problems efficiently. Manage desktop and device operations, ensuring smooth functionality. Enhance and improve existing IT support processes. Technical skills required: Proficiency with Office 365. Experience with Azure. Knowledge of Intune (desirable). Broad IT knowledge and understanding of networking. Requirements: Proven experience in 2nd line IT support. Strong troubleshooting and problem-solving skills. Excellent communication skills and a customer-focused approach. Ability to manage multiple tasks and priorities This is a fantastic opportunity to grow your career within a supportive and innovative environment. Enjoy the opportunity to gain certifications, e.g. ITIL, hybrid working, exclusive brand discounts, flexible holiday schemes, life insurance and valued dedication with compensation. If you are a ambitious IT professional, please apply with an up to date CV.