Skills Required: Proficient with ServiceNow and Microsoft SharePoint Proficient in developing using REACT, C#, and JavaScript Strong understanding of Java Proficient in vended solution installation, upgrades, and associated configuration Skilled in developing user friendly interfaces Full understanding of development lifecycle Excellent problem-solving skills Goals, Objectives, and Scope of Work: The Cardiology Systems unit is seeking a Senior Software Engineer that can provide on-demand incident resolution and support maintenance requirements. The awardee will work closely with the client team to develop and implement a comprehensive solution that will address the following areas: On-Demand incident management Resolution: Address the concerns from the requestor assuring the system is functioning as required. Content management: Assurance the Knowledgebase articles accurately reflect the appropriate actions for resolution Provide review metrics: Recognize patterns and provide details to the system engineers of common occurrences for evaluation and reduction. System Upgrade and Security modifications Vended Solution upgrade: Work with various proponents to address system upgrades required to support the practice and assure the software remains supported by the vendor Security modifications: Address security concerns to address the protection of our patients. Client is trusted by our patients to ensure their information is safe and secure. Environment Upgrades: Servers, networks, and configuration with other solutions require maintenance to assure the software is not impaired. Maintenance management. Client is seeking candidates that meet the following criteria: Extensive experience in healthcare technologies. Analyzes incidents, resolves them effectively, and recommends solutions to prevent recurrence. Excellent communication skills and ability to work under pressure. Ensures documentation is accurate and current. Strong problem-solving and time management skills. Proficient in designing and implementing software solutions for incident resolution. Experienced with modern application development frameworks. Deep technical expertise with excellent verbal and written communication skills. Familiar with Agile software development technologies. Minimum Education and/or Experience Required: Required qualifications for this position include: Bachelor's Degree in Computer Science/Engineering or related field with 5 years of experience as noted below; OR an Associate's degree in Computer/Science/Engineering or related field with 7 years of experience.