1st Line IT Support (Norwich)

1st Line IT Support Permanent Norwich (Hybrid) £25,000 - £29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established growing IT services business. Previous IT Service Desk / Helpdesk experience strongly preferred. Key skills, experience tasks include: 1st line technical support for Windows / Microsoft technical environments. Logging calls, troubleshooting, diagnosis IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services / Managed Services / Outsourced businesses would be a bonus. Technical Environment : Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DCHP, VPNs, firewalls, Macs, Linux, web hosting, IP phone systems. Benefits : £25k-29k Salary (DOE) Hybrid Remote (2 days/week WFH) 25 days holiday (plus BHs) pension profit share private healthcare gym free parking enhanced maternity/paternity more