Ecommerce Manager

From the Olympic Games in London and Tokyo to the Cricket World Cup in England & Wales, and the Rugby World Cups in Japan, England, New Zealand, and France, our award-winning team spans the globe to create travel and hospitality programs with one simple ambition: to ensure sports fans feel they’ve been part of an experience of a lifetime. The STH Group partners with event owners to enhance the world’s biggest sporting events. We are seeking an experienced E-Commerce Manager to join us on a fixed-term contract until December 2027. In this newly created role, you will be the business process owner for our new e-commerce platform. The ideal candidate will have a strong background in e-commerce, omnichannel sales, business process management, and digital marketing, with a proven track record of successfully managing and growing e-commerce operations. What you'll be doing: Lead the configuration of the e-commerce platform to ensure it is user-friendly, scalable, and seamlessly integrates with essential business systems, enhancing operational efficiency and security. This includes managing relationships with solution vendors and integrators, developing user stories, and managing backlog prioritisation to meet project deadlines. Develop and refine e-commerce business processes to align with organisational goals and industry standards, ensuring efficient cross-departmental collaboration. Continuously evaluate and enhance the e-commerce platform's performance through data analysis and user feedback to improve customer engagement and conversion rates. Collaborate with the marketing department to execute digital marketing strategies that increase platform traffic and sales, leveraging advanced SEO and SEM techniques. Oversee the development of e-commerce features that enhance user experience, driving customer satisfaction and loyalty through tailored services and functionalities. Identify and target new market opportunities and customer segments to expand the e-commerce business, managing strategic partnerships to boost platform capabilities and market presence. Track and analyse key performance indicators (KPIs) to assess the effectiveness of e-commerce strategies and make informed decisions for continuous improvement. Travel to Australia (Sydney & Melbourne) for two weeks each year to meet with the wider team. Who you are: Experienced in leading e-commerce initiatives, enhancing platform functionality, user experience, and conversion rates through strategic use of digital tools. Proven ability to align cross-functional teams to drive cohesive business outcomes. Skilled in using e-commerce platforms, digital tools, and analytics software to enhance business operations and customer engagement. Able to quickly adapt to changing market conditions and business needs. Excellent communication skills, with the ability to convey complex information clearly to a variety of audiences. Creative in solving problems and implementing new solutions. What’s in it for You: This role offers a competitive salary, a 10% annual company bonus, a fantastic pension scheme, private BUPA healthcare, access to a wide range of retailer discounts, a comprehensive Employee Assistance Program for mental health and wellbeing support, regular team socials, and 25 days of holiday plus bank holidays. STH Group is a Sodexo Live company, with offices in London, Auckland and Melbourne, enabling a truly global reach and service offering.