Service Desk Analyst - AI

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation. As Service Desk embarks on a transformative journey, you’ll be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. Ideally you’ll come from a background of automation, AI, Chat GPT and will be involved in this transformation from the early days. You’d be joining a company with an open mindset to change and improvements, so identifying opportunities for automation to minimise repetitive tasks and enhance productivity across the firm. Implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human expertise. Continuously analyse and provide feedback on AI workflows, ensuring they are tailored to handle real-world complexities. Technical Overview: Strong problem-solving skills with an emphasis on issues that transcend automation. Strong experience with Microsoft end user computing technologies, including: Windows 10/11, Office 365, printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. Experience within AI and Chat GPT. This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more The role is hybrid based with 2 days a week in the office. If you are interested in applying for this opportunity and would like to find out more information, please click the apply button and a Spencer Scott Associate will be in touch. Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.