Role: ITSM Specialist/Service Transition Contractor (12-Month Contract) Location: Montreal, QC (Hybrid – 3 days onsite/week) Overview: We’re looking for a Service Transition Contractor/ITSM Specialist to ensure the smooth and controlled introduction of new or changed IT services into production. This role focuses on operational readiness, risk mitigation, and process governance while collaborating with project teams, service owners, and operations. Key Responsibilities: Service Transition & Readiness: Lead and coordinate service transitions, ensuring operational and business requirements are met. Change & Release Coordination: Align transition activities with deployment schedules and ITIL best practices. Process Improvement: Enhance service transition efficiency, ensuring compliance with ITIL frameworks. Stakeholder Engagement: Act as the primary contact, ensuring smooth adoption of new services. Qualifications: ✅ 3 years in Service Transition, ITSM, or Change & Release Management ✅ Strong knowledge of ITIL Service Transition and hands-on experience with ServiceNow or similar ITSM tools ✅ 5 years in IT service operations ✅ Excellent communication, coordination, and problem-solving skills