IT Business Systems Support Analyst (1st Line)

IT Business Systems Support Analyst (1st Line) X 2 - Bridgwater / Hinkley Point C - £25,000-£40,000 - Permanent We are looking for 2 talented and dedicated IT Business Systems Support Analyst (1st Line) to join our team at Bridgwater / Hinkley Point C. We are looking for either an entry level graduate or candidates with 1 years experience. You must be eligible for SC clearance to apply for this position. In this role, you will play a crucial part in maintaining and supporting our IT systems, ensuring that all technical issues are resolved promptly and effectively. You will be a key point of contact for IT support, providing expert assistance and troubleshooting across various systems and applications. Key Responsibilities: Provide technical support for a variety of IT business systems, including those related to engineering, construction, work orders, HR, ERP, and other critical applications that support the operations of a nuclear power station. Ensure all issues are resolved efficiently and effectively to minimise downtime and disruption. Manage and resolve support tickets, prioritising tasks based on urgency and impact, while maintaining a high level of customer service. Troubleshoot complex technical issues and escalate when necessary to ensure timely resolution. Monitor IT systems to ensure optimal performance, security, and reliability, including conducting routine maintenance and updates. Assist with the implementation of new IT solutions, ensuring they are integrated smoothly with existing systems. Provide training and guidance to users on best practices and new technologies, ensuring they are equipped to use systems effectively. Collaborate with other IT teams and departments to align support efforts with broader technology initiatives. Document all support processes, configurations, and troubleshooting steps to maintain up-to-date records for future reference. Continuously identify areas for improvement within the IT support function, implementing solutions to enhance efficiency and service quality. Participate in regular team meetings, providing updates on ticket status, system health, and other key metrics. Requirements: 1 years experience in an IT support role, with a strong track record of resolving technical issues. Willingness to work onsite at Bridgwater & Hinkley Point C In-depth knowledge of IT business systems Strong problem-solving skills with the ability to troubleshoot and resolve complex technical issues. Excellent communication skills, capable of explaining technical concepts to non-technical users. Degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience. You must be eligible for SC clearance to apply for this position What We Offer: Opportunity to work with a leading global client during a period of significant growth. Competitive benefits package, including 25 days holiday bank holidays and pension. Ongoing learning and professional development with access to online training resources. Early finish at 1:30pm on Fridays. If you are an enthusiastic IT professional with a passion for delivering technical support, we want to hear from you For a full job description, please apply IT Business Systems Support Analyst (1st Line) X 2 - Bridgwater / Hinkley Point C - £25,000-£40,000 - Permanent