ServiceNow Engagement Manager

Position: ServiceNow Engagement Manager Location: London or Dublin (hybrid working at either region) Salary: up to £85,000 per annum (DOE) Why Join Us? We're a dynamic team that takes pride in our work while maintaining a fun and supportive atmosphere. With a focus on exceptional customer experiences, we're dedicated to pushing boundaries and achieving excellence. Join us during this thrilling phase of growth and innovation. Maybe you are a Business Analyst/ Business Process Consultant who has grown in to a Project Manager or a graduate that has joined a PMO as a coordinator and starting their first ServiceNow projects. if so, get in touch About You : You possess a natural curiosity and a drive for continuous learning. Agile and adaptable, you thrive in a fast-paced environment. You excel at coaching and mentoring, fostering a culture of knowledge sharing. With a strong sense of accountability and autonomy, you take ownership of your work. Your ability to cultivate meaningful relationships drives business success. When problem-solving, you always consider the broader context. You embrace high standards, viewing feedback and setbacks as opportunities for growth. UK-based, with willingness to travel for client engagements, and eligible to work in the UK without visa sponsorship. Responsibilities: Lead consulting and project engagements across all project stages, ensuring successful delivery in terms of scope, budget, and client satisfaction. Manage all aspects of project delivery teams. Develop client-facing and internal deliverables. Provide expert leadership in process design and planning workshops. Cultivate and maintain relationships with key stakeholders. Drive continuous improvement of methodologies and service offerings based on client feedback. Qualifications: Formal ServiceNow certifications. Proven experience managing client engagements from pre-sales to expansion. Ability to oversee financial, resourcing, planning, risk, and quality aspects of client technology programs. Consulting experience preferred. Exceptional presentation and facilitation skills. Strong communication skills across various platforms. Proficient problem-solving abilities and a quick grasp of new technologies. Demonstrated expertise in project and engagement management.