Training Executive

Introduction The Small Luxury Hotels of the World (SLH) brand is managed by Small Luxury Hotels of the World Management Ltd. We are searching for a Training Executive for our London office and shall report directly to the Head of Training Worldwide. The ideal candidate will provide crucial support in creating and updating learning materials, content (on the hotelier portal) and email communication as well as assisting with the efficient running of all integrations with the hotelier portal and overall general administration. You should also be able to demonstrate the ability to deliver and facilitate training across multiple countries and cultures. We require this person to have an abundance of enthusiasm, have a creative flair, flexible in nature, a willingness to learn new things and a good eye for detail. Key Responsibilities: • Liaising with all SLH departments and maintaining the hotelier extranet (mySLH.com) hosted by Umbraco CMS. • Supporting hotelier and staff queries relating to the hotelier extranet and raising cases with our digital service provider. • Participating at our weekly meeting with our web agency, writing up meeting minutes and following up on action points. • Providing ongoing support in the projects regarding mySLH.com enhancements, testing new releases on staging and production. • Running reports and managing our client database in Salesforce CRM. • Creating Salesforce triggered sends in Marketing Cloud Connect. • Setting up access to all distribution tools and the company conferencing tool for all new employees and carrying out introductory training sessions. • Auditing the system every month, troubleshooting, and removing inactive members. • Supporting with embedded Tableau administration and updating contacts within the entitlement table. • Assisting with updating training guides and videos, using Camtasia, PowerPoint, Adobe Products. • Scheduling, preparing and hosting online webinars. • Proofreading documents, training guides and content pages. • Ensuring all training videos, documentation and presentation have a consistent SLH branded format. • Assisting the Head of Training Worldwide in producing dedicated training courses, training guides and newsletters. • Continuously developing and acquiring sound knowledge of all SLH and hotel systems. • Ensuring we are always one step ahead in terms of the SLH reservation system (SynXis CR) updates and enhancements by reviewing documentation as soon as they are issued to us. • Testing new enhancements, creating, and updating guides/webinars and delivering training to our employees and hotel members. Knowledge & Behaviour: • High degree of competency with adult learning concepts, practices, and procedures including the design of instructor led training and delivery of content with strong facilitation skills via Zoom or face to face in a boardroom environment. • Ability to manage content, users and upload content onto the CMS. • Must be familiar with training methodologies. • Good knowledge of Microsoft Word, Excel and PowerPoint. • Front of House customer service experience and/ or Reservation & Revenue experience in the hotel industry is desired but not essential. • Highly organised and self-motivated. Must be a team player with a strong ability to self-manage. • Preferably qualified with a bachelor’s degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector). • Fluent in English and with a second language preferable. • Excellent communication skills both verbal and written. • Attention to detail. • Good knowledge of Salesforce desirable • Excellent time and workload management skills; ability to prioritize. • Enthusiastic and positive attitude. • Must be able to troubleshoot basic IT issues related to the training tools in use. • Some travel may be required. Place of Work • Office Based (Flexible working hours) in Victoria, London, UK. Small Luxury Hotels of the World™ (SLH) is the most desirable community of independently minded travellers and independently spirited hotels in the world. We turned the luxury boutique hotel into a phenomenon and selected the distinctive, the diverse and the downright delightful. People, places and experiences with individual character, intimate charm and inherent class. We've personally visited, vetted, and verified over 570 hotels in more than 90 countries. We are envisioning a future where people experience the world with intention, experience its intensity and protect its integrity. Be part of the community.