We here at Siamo Recruitment are working with a leader in IT based in Cirencester. A client who offer Network, Cloud, Security and a DMSP. Thriving for over 20 years our clients passionate IT Service Desk are expanding, creating an exciting new vacancy for a Service Desk Advisor. Our client takes pride in in the professional and collaborative approach they provide their customers ensuring a best in service feel in provided. This is an opportunity not to be missed with a leading employer and an excellent way to begin and gain continuous development within your career offering training programs, external certifications and progression avenues. As the Service Desk Advisor you will become the face of the business actively building rapport with customers and resolving their queries. Due to our clients customer base this role holds the working pattern of Wednesday - Sunday 11:30am - 20:00pm or 13:30pm - 22:00pm. Why Join Our Client? Excellent career development opportunities 25 Days Annual Bank Holiday's Entitlement Free Lunches Company Bonus Scheme Regular Staff Events Private Medical Insurance Free Onsite Parking Above Statutory Pension Scheme This IT Service Desk Advisor opportunity will have the below responsibilities: First line queries on a ‘one call' basis such as password and system resets, hardware related faults and queries, desktop and app support and new user profile creation. In addition, the successful candidate will assist with some 2nd line queries, escalating these where necessary. New equipment & peripheral installation Conducting software & data backups Report writing Managing cases via the NetSuite ERP Platform Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations Meeting set KPI's Reporting and liaising with resellers and their end users The ideal candidate for this IT Service Desk Advisor will have: Proven IT support experience gained in a similar role An understanding of Windows desktop operating systems and applications Working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies would be beneficial but not essential at this stage Excellent communication skills internally and externally with clientele Naturally collaborative and enthusiastic Passionate on building rapport with customers Passionate about IT, Hardware, Software etc. ADZN1_UKTJ