Service Desk Manager

Service Desk Manager - Nottingham - £50,000 Key Highlights: £50,000 annual salary with hybrid working flexibility. Excellent benefits package including private health and dental care, bonus scheme, and 25 days holiday. Opportunity to lead a dynamic service desk team within a forward-thinking organization. About the Role: My client is seeking an experienced Service Desk Manager to join their team in Nottingham. This role is perfect for someone with a strong background in IT support and leadership, who is ready to take charge of a dedicated service desk team. You will be responsible for ensuring the delivery of top-tier IT support across the organization, driving continuous improvement, and maintaining high customer satisfaction levels. The role offers hybrid working options, alongside a comprehensive benefits package that includes private health and dental care, a bonus scheme, and 25 days of holiday. The Benefits: Competitive salary of £50,000 per annum Flexible hybrid working arrangement Private health and dental care coverage Performance-based bonus structure 25 days holiday plus bank holidays The Service Desk Manager Role: In this role, you will: Lead and manage the service desk team, ensuring efficient and effective IT support services. Oversee the performance of the service desk, implementing necessary improvements and ensuring SLAs are met. Build and maintain strong relationships with key stakeholders and end-users. Champion continuous service improvements and foster a positive team environment. Provide mentorship and professional development opportunities for team members. Service Desk Manager Essential Skills: Proven experience in managing a service desk or IT support team. Strong leadership and team management capabilities. Excellent communication skills with the ability to interact with stakeholders at all levels. Experience with IT service management (ITSM) tools and processes. Proficiency in Microsoft technologies, including Azure, Office 365, and Windows Server. To Be Considered: Please apply through this advert or by emailing me directly at robert.elveysearchability.com. For further information, feel free to call. By applying for this role, you give express consent for us to process and submit your application solely for this vacancy. Key Skills: Service Desk Manager, IT Support, IT Service Management, Azure, Office 365, Windows Server, Team Leadership, Performance Monitoring, Customer Service.