Service Desk Engineer

2nd /3rd Line Service Desk Engineer Our client has an unwavering commitment to customer-centricity, our client thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. Embedded within their ethos are core values of innovation, integrity, and empowerment. By fostering a culture that encourages boundary-pushing, continuous development, and transparency, our client empowers its teams to exceed both personally and professionally. Salary: Up to £35k (DOE) benefits Apply online or contact Declan Jones via declan.jonessearchability.com / 07719067569 Job Requirements Provide 2nd and 3rd line support Manage service desk tickets Power Automate ITIL v3-4 Foundation Experience working in an ITIL environment / Service Level Agreements. Good understanding of IT Service Management Windows 10, Windows Server 2008/2012,2016 AD Administration. Office 365 - Outlook client setup and troubleshooting. VMware Azure cloud infrastructure /environment. Networking - DHCP, DNS and VPN's / Firewalls (ideally Sophos). Experience of HP MSA SAN. Experience of HP server and networking hardware. Set up and support mobile devices Support and manage printers and scanners. BENEFITS: Group Life Assurance (after 1 years’ service) Employee Bonus Scheme Health Cash Plan. Salary Exchange workplace pension employer 4% / employee minimum 5%. MyStaff Shop - Extensive Retailer Discounts and Wellbeing Centre. Access to Pluralsight for workplace and personal development. Annual Summer & Christmas parties. Quarterly section / department nights out TO BE CONSIDERED… Please either apply by clicking online or emailing me directly declan.jonessearchability.com. For further information please call me on 01244 567 983 / 07719 067 569. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Office 365, Azure, Networking, VMWare, Active Directory, Power Automate, Intune