Business Support Engineer – Full Stack

Business Support Engineer – Full Stack ( Support engineer ) - Social Media Platform - 12 months contract - PAYE £32.60 per hour holiday benefit - UK Remote RESPONSIBILITIES • Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world. No customer interaction only interaction with internal engineering and support teams • Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues • Manage technical relationship with partners, providing technical support and handling service outages • Communicates partner needs to the product team, to improve people’s experiences with our products • Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level • Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting crossfunctional and global context • Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends) • Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team • Use your problem-solving skills to resolve large business problems • Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact • Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance • Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management • Confidently and constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources • Make informed decisions and recommendations based on the reprioritization of competing needs • Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals MINIMUM QUALIFICATIONS • 5 years of experience as a Support Engineer, Service Engineer or similar. • Engineering degree, or a related technical discipline, or equivalent work experience. • Proven experience in API development on cloud-based infrastructures. • Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures. • Demonstrated problem-solving approach and analytical skills • Experience in communicating with technical and business audiences and writing technical documentation PREFERRED QUALIFICATIONS • Experience with the full web stack, REST API development and technologies, and bug management support. • Experience in building advertisement campaigns in social media • Experience in configuring payments products