*Please email resumes to staci@rncinc.net
*This position is NOT remote and requires candidate to be in-office, located in Irvine, CA*
Level I - II IT Technician: On-site & Remote Support Position
RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must!
A successful candidate will have:
- Effective communication skills with non-technical clients
- Great problem-solving skills
- Strong Microsoft Active Directory experience
- Office 365 and Azure knowledge
- Meraki product experience
- Datto product experience
- Sharepoint / OneDrive & Teams experience
- ITGlue experience
- Bonus experience: Autotask and ConnectWise
This position includes the following responsibilities:
Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to:
- operating system and application installations,
- network, hardware deployment and recovery, and
- installation and upgrade of new and existing computer equipment.
Build, configure, and modify workstations, including:
- installation of operating systems, applications, and company-specific files,
- configuring security settings,
- adding hardware drivers, and
- updating and patching operating systems and applications.
Perform maintenance tasks and configuration with desktop management software tools including:
- software updates and patches,
- remote control tools,
- application inventory and management,
- inventory reporting and IT asset management
- imaging computers
Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Expectations:
- A high degree of accuracy and attention to detail
- Able to work independently, multi-task, and take ownership of various parts of a project or initiative
- Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements
- Great organizational skills. Able to prioritize tasks while handling various projects simultaneously
- Work with internal teams and cross-functionally
- Two to three years Managed Service Provider (MSP) experience preferred
- Good driving record required
- We are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred)
Job Description
- Customer service
- Desktop support, manage client requests
- Communicate with vendors
- Evaluate and document client systems
- Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure
- Configure workstations, deploy tablets, phones, printers, and imaging solutions
- Manage support tickets and escalation
- Respond to system alerts, outages, and service requests
- Perform other work-related duties as assigned.
Job Type: Full-time
Schedule: Monday-Friday: 9am – 5pm
Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD)
Benefits include:
- PTO
- Paid Holidays
- Health Insurance
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 2 years (Required)
- Windows: 2 years (Required)
Work Location: Hybrid remote in Aliso Viejo, CA