End User Support Technician

Our client in the logistics industry is looking for a fulltime/perm End User Support technician. Focus will be on Tier 1 and 2 IT support and handheld devices. Location: Hyrbid – Etobicoke office Responsibilities: Provide first-line investigation and diagnosis for all IT incidents. Log all incidents/service requests into the incident management system. Manage configuration, support and troubleshooting of handheld devices used in warehouses Keep users informed of progress and resolution status. Maintain an accurate inventory of all hardware, software resources, and parts. Provide basic training and demos for staff as needed. Create and maintain support documentation for end users. Configure and install PCs, label printers, and cabling. Set up, configure, and deploy desktop, laptop, and tablet computers along with associated peripherals/IT equipment. Support and troubleshoot software and applications, including Windows 10 and the Office Suite. Work with various vendors to support and maintain their systems within the plant environment. Deploy and troubleshoot wired and wireless networks, including installing cabling and performing basic network troubleshooting. Perform tasks such as creating computer accounts and resetting user passwords. Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure controlled and consistent work practices. Requirements: 2 years of experience supporting IT equipment including PCs (hardware and software), printers, scanners, handheld devices, and vendor-specific equipment. Hands-on experience with troubleshooting general electronics and IT systems. A IT Technician certification. Microsoft Certification (e.g., MCSA) is desirable.