Service Desk & Operations Supervisor

Service Desk & Operations Supervisor Location: Chessington (5 days onsite) Job Type: Full-time Salary: £35,000 Overview Join our client's team as a Service Desk & Operations Supervisor, where you will be pivotal in delivering Service Excellence. You'll manage resources to meet customer SLAs in areas like preventative maintenance, call-outs, and more, ensuring high standards and operational efficiency. Responsibilities Service Management: Oversee scheduled and emergency service jobs using our Clik Service Management Programme. Installation Coordination: Manage the customer installation process and maintain team communication. Operational Excellence: Manage operated accounts, conduct hygiene visits, control stock usage, and support the sales team. Compliance & Safety: Ensure all operations comply with industry regulations and company policies, focusing on health and safety. Required Skills & Qualifications Experience in a technical support or service desk role. Proficient with service management programs (e.g., Clik) and CRM systems. Strong administrative, organizational, and communication skills. Ability to work in a high-pressure environment, prioritizing tasks effectively. Benefits Competitive salary and benefits package. Opportunities for professional growth. Supportive work environment. Values Integrity, accountability, strong communication, teamwork, and a proactive attitude. To apply, please submit your CV and a cover letter detailing your relevant experience and interest in the role. Please feel free to email with any queries. ADZN1_UKTJ