Trading Application Support
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Trading Application Support - (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology) This is a hybrid role, 2 days remote and 3 days in the office Our client actively encourages diversity, equality and inclusion within its workforce and welcomes applications from a diverse background, REC Solutions Limited does not discriminate in regards to age, gender, national origin, religion or any other basis. An excellent opportunity has arisen for a C++ Principal Software Engineer to join a friendly team my client are a well-established exchange (FinTech, Financial Technology) based in the City. My client are working with some cutting edge technologies, this is an excellent opportunity to join an innovative, forward thinking company within the FinTech / Financial services space. The successful candidate will join a a supportive team, where my client aim to recruit the best people from all walks of life and diverse business backgrounds. If these sentiments align with your thinking, then my client could be the ideal place for you to develop your career. Benefits (not exhaustive list): Trading Application Support - (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology) Competitive salary 25 days annual leave - not including bank holidays Private medical insurance Flexible working hours Company pension Group Policies Life Assurance, Income Protection and Critical Illness Discretionary bonus Share Incentive Plan Electric Car Scheme Enhanced Maternity and Paternity Policy Workplace Nursery Scheme Length of service holiday entitlement My client is an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Job Overview: Trading Application Support - (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology) The primary responsibilities of the Support Analyst will be maintaining, and running the client exchange platforms. My client is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Responsibilities and Duties: Trading Application Support - (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology) Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms. Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person. Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms. Maintain and enhance knowledge base and documentation. Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Raise and deploy changes to support the day to day running of multiple exchange platforms. Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk. Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development. Experience Essential: Trading Application Support - (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology) Degree level qualification and/or 2 years of experience Proficient with Microsoft Excel and other Microsoft Office products Prior experience in operation or technical support role Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience Confidence to take inbound calls and make outbound calls Experience with FIX Protocol Exposure to UK and EU equity markets including understanding of trade lifecycle Ability to write SQL queries and a strong understanding of relational databases Experience using Unix/Linux servers Previous use of GIT version control or similar Scripting experience e.g. bash/shell, python or similar Desired: Trading Application Support - (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology) Experience with Binary Protocols Dashboard creation in Grafana Previous experience with Atlassian product suite Basic networking concepts and troubleshooting TCP/UDP, telnet, IP, Ports etc Skills: Trading Application Support - (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology) Effective communicator Attention to detail, numerate, self-motivated Excellent team player, able to work on own initiative Interest in financial markets and the requirements to operate effectively in a highly regulated environment ADZN1_UKTJ
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