Technical Support Specialist

PrecisionERP/IT is recruiting for a Sr. Technical Support Analyst with 5 years of customer support experience for initial 6 months to start and able to work 100% ONSITE with our client in Winnipeg, MB. QUALFICATIONS AND SKILLS: Minimum five (5) years of customer service experience Role is required to be ONSITE during all shifts Flexible in working a variety of shifts within a 7 day / 24 hour operation Have and maintain a valid Drivers License and access to a vehicle Knowledgeable and solid background with the Information Technology Infrastructure Library (ITIL) process methods Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification and experience Coursework and/or industry certifications are an asset eg: A, Network, Linux, RHCE, MCTS, MCITP, CCNA, OCA Previous Operations Analyst or technical support role Demonstrate technical competency at monitoring and providing Tier II support level Familiarity with the various technologies and troubleshooting techniques Strong written and verbal communication skills, customer service skills, troubleshooting skills, analytical, and organizational skills ITIL certification is considered an asset Technical competency at monitoring and providing Tier II support level is an asset