Customer Support Representative - Career Growth Opportunity - Cutting Edge SaaS Solution

Customer Support Representative - Cutting Edge SaaS Solution - Career Growth Opportunity £24,000-£26,000 Shape your career at a scaling SaaS company Be part of an exciting expansion ☀ 25 days holiday bank holidays Free parking and close proximity to train station The Company: We are working with an exciting client in scaling phase providing Hardware and Software solutions to ensure lone workers across a number of verticals to ensure that all employees who are working alone, anywhere in the world, are safe, connected, and confident. A proud brand that sits as a part of a wider software and technology vendor, working with a number of leading brands and household names such as Chelsea FC, McLaren, BMW, and many more. The Role: You will be the first point of contact for valued customers, Delivering exceptional customer service Responding to customer enquiries Answering calls, troubleshooting minor technical issues, addressing product-related questions. Delivering a top notch service that reflects the commitment to safety, innovation, and excellence If you are a team player who thrives in a dynamic environment, we want you to help us elevate customer service to the next level, championing a market-leading experience. A Snapshot of what you might bring: Experience in customer care/service Good communication skills, both written and verbal Strong active listening skills A real passion for service and customers Enjoy working as part of a team but also have the ability to work on your own initiative The ability to prioritise and organise your own time and tasks Good administration skills A positive attitude and good work ethic Problem solving General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word The ability to combine talking and typing. This is an on-site position, so applicants will need to be either within a commutable distance or willing to relocate.