Are you a Technical Support Coordinator with meticulous attention to detail? Do you enjoy a varied work load where no two days are the same? Do you have experience within the automotive industry? if so, this role could be for you. My Lichfield based client is recruiting for a Assistant Technical Support to join their existing Research & Development team. This position is officed based but will involve some off-site work. Benefits: Monday Friday 9.00am 5.00pm Free onsite parking Full training provided 23 days holidays bank holidays Company pension Duties and Responsibilities: To assist in projects ensuring timelines and deliverables Technical liaison between factories and customers Design spec for project work To assist in all research and development involved in any new projects To provide written briefs Make site visits to monitor projects as required To assist with prototype and new product installation on a mix of vehicles. To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides To provide both in-house and external technical training as required To complete customer hand over with driver instructions To provide technical support internally and to external customers, supporting the installation of products To evaluate and improve customer support from inbound calls and customer feedback To manage vehicle and product application guides including any amendments with new vehicle releases Experience/Skills required Excellent customer service Strong attention to detail Good knowledge of MS office Ability to act and operate independently. Excellent communication skills Excellent organisation and time management skills Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies Apply Now ADZN1_UKTJ