Cloud Support Team Leader

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Cloud Support Team Leader, you will be responsible for overseeing the day-to-day operations of a cloud support team, ensuring high-quality technical support for cloud-based systems. The role involves managing a team of cloud support engineers, liaising with cross-functional teams and clients, and maintaining service level agreements (SLAs) What will you bring? Excellent communication skills, both written and verbal Confidence to work and communicate across a variety of audiences in a professional manner. Excellent time management skills and an ability to prioritise and multi-task. Attention to detail and getting it right first time. Ability to work pro-actively and to tight deadlines. Knowledge and experience working in an ITIL environment. Desirable Experience as a team leader in a cloud support environment. Experience working within a Managed Service Provider. Strong knowledge of cloud services (Private Cloud - VMWare, VCloud Director and Public Cloud experience AWS, Azure). Prior experience as a Cloud Support engineer or certifications in cloud technologies. Excellent problem-solving, leadership, and communication skills What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY