Why Join Us? Work with an established business serving a blue-chip client base. Enjoy a varied and interesting role in a friendly, supportive team environment. Benefit from uncapped holidays, increasing with each year of service. Free onsite parking, a private pension scheme, and early finishes on Fridays. About the Company MTrec is delighted to support our client, a successful international organisation based in the Stanley/Consett area, in their search for an IT Support Technician. As part of a highly specialised local company within a larger multinational group, youll enjoy working on diverse and engaging projects. With continuous investment in cutting-edge technology, this is an excellent opportunity for an IT professional seeking a rewarding and long-term career move. Your Role As an IT Support Technician, you will: Deliver all aspects of IT support, including onboarding, maintaining, training, and offboarding users and assets. Respond to support requests, log issues, and ensure compliance with internal policies and processes. Prioritise responses, deliver technical support, and resolve hands-on issues following standard operating procedures. Maintain and support systems, including Windows clients, servers, and networks. Manage cybersecurity measures, such as firewalls, backups, and antivirus software. Support and maintain devices like PCs, phones, mobiles, printers, and switches. Ensure information and cybersecurity records are updated to support audits and compliance. About You To succeed in this role, you will need: Proven experience in IT support roles. Strong teamwork skills and the ability to create positive user experiences. Experience managing and maintaining Windows domains, PCs, Microsoft Exchange, and Microsoft Office applications. Knowledge of securing Windows clients, servers, and networks. The ability to support the full lifecycle of users and assets, from onboarding to offboarding. Experience in disaster recovery activities. ADZN1_UKTJ