There are 2 versions of this ad. Below is the anaemic version. Bonus points if you can find the more analeptic version. And provide proof of your quest. Good luck The 2nd Line Engineer will work at a fast-paced MSP in London. The 2nd Line Engineer will earn up to £40,000 per annum. The 2nd Line Engineer will be part of a strong work/life balance culture. The 2nd Line Engineer will deal with customer issues, from ticket to resolution. The 2nd Line Engineer will handle some VIP and demanding stakeholders. The 2nd Line Engineer will have high EQ and stakeholder management skills. The 2nd Line Engineer will have the confidence to challenge and push back where necessary. The 2nd Line Engineer will contribute to the system knowledge repository. The 2nd Line Engineer will refer sensitive or highly complex issues to the Escalation team. The 2nd Line Engineer will have 3 years’ technical support / IT experience. The 2nd Line Engineer will have strong Windows and Mac knowledge. The 2nd Line Engineer will be familiar with administration e.g. Office365, JAMF, Endpoint Manager. The 2nd Line Engineer will have good networking skills e.g. VPN, DNS, DHCP, LAN, WAN, WiFi. The 2nd Line Engineer will have a logical approach to resolving functional and technical issues, e.g. ITIL. The 2nd Line Engineer will possess the ability to talk to people of different seniority levels. The 2nd Line Engineer will be comfortable flying solo or playing in a team. Still with us? Great. Then please send us a CV and covering letter convincing us that you actually enjoyed reading this ad. We look forward to hearing from you.