IT Infrastructure Engineer-Hybrid/ Remote

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe. Always aware. Always Guiding. Never Restricting or judging. Mindr and our family of brands have helped millions of individuals to live and drive responsibly. Intoxalock, a subsidiary of Mindr, is the country's largest ignition interlock provider (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often-daunting DUI process. For more than 30 years, Intoxalock has helped millions of people get back on the road safely after a DUI, prevent impaired driving, and save lives. We are proud to have pioneered alcohol-specific fuel cell technology that sets the industry standard. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We assist customers who are required to install an IID to regain their driving privileges after a DUI incident. We are headquartered in Iowa, operate in 48 US states, and have over 5,000 installation locations across the country, allowing us a strategic advantage in the marketplace, where our customers can find a convenient location within minutes from where they live or work. We hire people who we expect will produce exceptional results, inspire positive change within the company and deliver amazing service to our clients, which includes consumers, attorneys, state associations and more. We are a workplace you can be proud of. We've been named a Top Workplace several years running and again in 2024 for national employers. Our products stopped an average of 26,000 intoxicated start-ups each month and 29 million in the last decade. We are hiring a IT Infrastructure Engineer. As part of the Information Technology (IT) Infrastructure team, the iIT Infrastructure Engineer position is responsible for designing, deploying, and maintaining IT Infrastructure such as physical and virtual servers, storage arrays, hypervisors, backup and disaster recovery systems, Datacenter and IT rooms, monitoring, and network equipment for on-premises offices as well as cloud-based services. This position will ensure maximum availability, reliability, and performance of related infrastructure and systems. This position will respond to IT related helpdesk tickets regarding hardware and software installation, configuration, and troubleshooting in an 24/7 environment that requires participation in an on-call rotation. Duties & Responsibilities: 1. Design, deploy, and manage the company's IT infrastructure, including servers, networks, storage, and cloud services. 2. Implement best practices for system configuration, security, and performance optimization to ensure high availability and reliability. 3. Ability to Implementation Solutions through vendor management. 4. Collaborate with IT and software development teams to support the integration and deployment of applications and services. 5. Conduct regular performance monitoring and troubleshooting, diagnosing issues and implementing solutions to maintain system reliability and uptime. 6. Implement and manage backup & disaster recovery solutions, including regular backups, replication, and failover procedures, to safeguard critical data and applications. 7. Develop and maintain infrastructure automation tools and scripts to streamline deployment, provisioning, and management tasks. 8. Ensures all maintenance is scheduled, documented, and communicated with IT and business through established processes (CAB). 9. Ensure proper Asset Management of all Configuration Items in the Configuration Management Database (CMDB). 10. Support 24x7 operations and IT Service Management, Ticket handling to resolution (Incident, Problem, Change), escalations, and vendor management. 11. Manage all aspects of Active Directory, Azure Active Directory and DNS (Internal/External). 12. Ability to identify areas for improvement within the organization that spans departments outside of IT. 13. Document infrastructure configurations, processes, and procedures to ensure knowledge sharing and supportability. 14. All other duties as assigned. Job Requirements: 1. Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience. 2. 5 years of experience with root cause analysis and troubleshooting/problem solving. 3. 5 years of experience within a critical infrastructure environment (VMware Horizon, Terminal Servers, Network, Servers, Storage, AWS/Azure). 4. High level of expertise in Office 365 technologies including but not limited to SharePoint, Exchange and Microsoft Teams, Defender. 5. 2 Years of hands-on data center experience including but not limited to Racking, Cabling, Port management. 6. 2 Years of ITIL / ITSM experience. 7. Experience working with and or building automation. 8. Good judgment and analytical skills; strong organizational and time management skills. 9. Experience with disaster recovery, backup technologies and recovery/restores. 10. Able to lead projects and troubleshooting sessions. 11. Able to collect, analyze, and react to logs during critical outages, standard operations and or other troubleshooting activities. 12. Research, evaluate, and recommend; hardware, and software solutions such as (but not limited to) servers, storage, remote access systems, and systems management tools. Why work for us? Check out this list of a few of the many good reasons why we are a Top Workplace: • Salary range is $97,000-$125,000 depending on experience potential annual bonus incentive 401(k) benefits. • We are the nation's largest interlock provider, and our Mission is to help people live and drive responsibly. • Mindr won the 2023 Top Workplace Award locally and nationally-and 2024 Best Place for Working Parents Award • Growth Oriented- 7 years of over 10% growth annually. Doubled in employee size over the past 2-3 years. • A comprehensive and highly competitive benefits package, including: -Health Insurance, Dental Insurance and Vision Insurance -401(k) -Paid Holidays -Paid Time Off -Ongoing Professional Training online via Litmos -And more Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.