Our reputable client is seeking a 1st Line IT Support Technician to join their friendly team. The successful 1st Line IT Support Technician candidate will travel to different education sites in Ipswich, Stowmarket and Felixstowe. Owning a vehicle is essential for this role. This is a fixed-term contract covering for Maternity cover. The contract will be between 6-9 months, there is potential that this could progress into a permanent opportunity. MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, 30 are still with the company too They retain their staff due to the excellent culture and progression opportunities. 1st Line IT Support Technician - Day-to-day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best practices and adhere to change control process • Accurately plan and organise working week 1st Line IT Support Technician - Experience required: (not all essential) • Microsoft technologies: 365, Azure, Windows, AD, Server OS. • A minimum of 12 months of commercial experience in an IT Support role • Basic Networking: Configuring, maintaining & troubleshooting. • Cloud technologies: 365, Azure, SharePoint, OneDrive. • Configuring & maintaining devices with Microsoft Endpoint Management. • Backup solutions: On-prem & cloud. • OS Support: Windows & Apple. • Experience of working with and supporting a range of information technologies