Junior Client Services Manager (SC Cleared)

Junior Client Services Manager (SC Cleared) Methods are looking for an SC Cleared Junior Client Services Manager to work on a 6 month Fixed Term Contract. The role will be completed with a hybrid way of working with the successful candidate needing to be able to be onsite 3 days per week in the Central London office location. Please note that the successful candidate must either hold active SC Clearance, or be willing and eligible to go through the process to obtain. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview. SC Roles Have you lived in the UK for the last 5 years? Have you travelled outside of the UK for more than 28 days in the last 12 months? Have you had any extended periods of travel over 3 months in the last 5 years? Do you have dual nationality or any former nationalities? Are you willing to go through the vetting process for SC? Key Responsibilities: 1. Operational Processing - Process and requests (e.g. loan and deposit applications) in accordance with the relevant internal controls and the terms of the facility - Process the premature repayment of loans ensuring that the settlement of funds is completed timely - Respond to all queries received from stakeholders in a timely manner - Produce reports (and statistics) for internal and external stakeholders (including Senior Management) - Support the wider team in the information and advice given to HMT and DMO Senior Management (and other relevant stakeholders) regarding policy issues - Prepare materials and help facilitate relevant meetings with internal and external stakeholders 2. Stakeholder/Relationship Management - Liaise with internal and external stakeholders to ensure service requirements are met and to seek and implement process improvements and monitor issues affecting Public Sector finance - As required correspond with PWLB and DMADF counterparties to gather market intelligence, share information and maintain an effective working relationship 3. Business Delivery - Help maintain and update operational procedures as required - Ensure arrangements for business continuity for critical business processes are understood and kept up to date - Continually seek process improvements and manage operational risk whilst working within the business change management framework to initiate and implement change Essential Skills - Experience – at least one year’s relevant financial client service experience - Behaviour Communicating and influencing – ability to collaborate and communicate effectively with a variety of internal and external stakeholders - Behaviour Managing a quality service– delivery focused with excellent attention to detail - Technical - Intermediate Microsoft Office skills - Experience – to identify areas for process improvement, ability to produce detailed and accurate reporting within tight deadlines Desirable - Experience - previous business change experience and knowledge of financial markets - Technical - A relevant degree and qualification preferred; IOC qualification (IMC preferred)