Technical Author Lead Corsham (3 days on-site) occasional travel to Henlow 12 months About the Role: We are seeking an experienced Technical Author to develop and manage Service Design Packs (SDPs) for Voice & Video (V&V) Services within the defence sector. This role requires a strong background in IT service documentation, technical writing, and the ability to work in high-security environments. You will collaborate with Users, Defence Digital Eng Ops staff, and the Fixed Connectivity Team to create service-oriented documentation for ‘Live Services’. Key Responsibilities: Develop two ITIL3-aligned Service Design Packs (SDPs) for V&V Services. Create the ‘as built’ Solution Specification for operational V&V systems. Produce Voice & Video Product Roadmaps for the V&V Product Owner . Assist in developing System Knowledge Articles (KAs), Work Instructions (WIs), and User Guides (UGs) for a small V&V Service. Essential Skills & Experience: Experience working with Strategic Networks & Bearer Services . Strong understanding of legacy vs. new systems and transition challenges . Ability to navigate high-pressure environments with conflicting priorities . Experience working in secure environments with stringent security controls. Background in developing systems, solutions, or services as part of a larger capability . V&V experience is desirable but not essential . MOD background and knowledge of defence processes preferred .