Leverage your creativity in solving complex hardware and software issues related to end-user laptop and desktops. Gain valuable insight in troubleshooting network connectivity, application issues, hardware, audio visual and telephony equipment problems faced by our end-user community. Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment. Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment. Gain a general understanding of the Active Directory environment. Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions. Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker. Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow. Gain experience with Microsoft SCCM/MECM. Skills: Manufacturing Safety Technology