Technical Service Delivery Manager

Job Title: Technical Service Delivery Manager Salary - £55k (depending on experience) Hybrid (London City office) Overview: I am representing a specialist IT MSP who service finance and private equity clients. They are looking for a skilled IT Service Delivery Manager to join their team, serving as the primary point of contact to 5 key clients for escalated IT service delivery needs. Key Responsibilities: Stakeholder & Client Management: Establish and maintain long-term relationships with stakeholders to ensure customer satisfaction and optimal service delivery. Coordination of IT Services: Plan, organize, and coordinate activities with technical teams to deliver seamless IT services. Client Advocacy: Act as the focal point between the business and a select group of managed clients, ensuring that all service requirements are met. Strategic IT Collaboration: Collaborate with internal and external IT teams to align with the company’s IT strategy. Service Performance: Monitor and ensure that contracted services meet or exceed service levels and performance indicators. Reporting & Governance: Prepare and present Service Level reports and maintain a governance framework that aligns with stakeholder expectations. Compliance & Best Practices: Ensure compliance with internal procedures, including security, safety, and regulatory requirements. Continuous Improvement: Lead initiatives to improve service delivery and maintain a Continuous Improvement Programme. Documentation: Accurately record all actions and activities within the company’s PSA, Halo. Experience & Qualifications: 3 years in a similar role within the IT MSP or Financial sector. Experience with Office 365, Microsoft Azure, Cisco, and other related technologies. Knowledge of Halo is a plus. Benefits: Full-time role with a hybrid work schedule (3 days in-office, 2 days remote). 25 days holiday, pension, private healthcare, and a quarterly bonus scheme. If you're ready to take on a pivotal role in IT service management, apply today