CRM Strategy Manager 6 months with potential extensions Hybrid working- 1 or 2 days per week in London office With one of Lorien's top banking clients Key Skills Demonstrated track record in CRM strategy management within Financial Services. Align one-bank strategy and deliver consistent customers & colleagues experience. Experience in managing the following strategic options: Software – the right tool to deliver the right outcomes for business capability. Managed services – the right people to support our ability to deliver our goals. Excellent documentation skills; ensure clear communication and effective. Self-starter individual who can lead workshops with multiple teams. Strong interpersonal skills to influence senior technical and business leaders. Team-oriented mindset, a can-do attribute and strong commitment to their work.