Company Overview : Kits.ca is a leading provider of high-quality eyewear and vision care products. Based in Vancouver, we pride ourselves on delivering innovative and stylish glasses, offering customers fast and affordable solutions for all their vision needs. Summary: KITS is seeking a Systems and Network Support Engineer to manage and maintain the IT infrastructure across our Optical Lab, Fulfillment Centre, and office locations. In this role, you will oversee system administration, network management, and IT support while ensuring the reliability, security, and scalability of our technology infrastructure. You will also provide technical support to various teams and work closely with leadership to align IT systems with business goals. Responsibilities: System & Network Administration Manage and maintain wired and wireless networks, VLANs, VPNs, and firewalls. Deploy, administer, and maintain Windows and Linux servers (on-premise and Google Cloud VMs). Oversee hardware and software provisioning, upgrades, and asset management. Perform system monitoring, security checks, and regular performance optimizations. IT Support & Help Desk Act as the primary contact for troubleshooting and resolving IT issues across warehouse, store, and office locations. Provide technical support for desktops, applications (Windows, Microsoft Office, SharePoint, G Suite, etc.), and specialized software. Manage user accounts, access control, and password administration. Support new hire IT setup, including account provisioning and device configuration. Strategic IT Planning & Scalability Assess and plan for the company’s IT growth, aligning technology with business objectives. Develop and document IT processes, best practices, and training materials. Coordinate with various teams to ensure smooth IT operations across departments. The anticipated annual salary range for this position is $64,000-$118,000. The final aligned upon salary will be dependent on the successful candidate’s relevant skills, experience, and job-related knowledge. Qualifications: 5 years of experience in a leadership role such as Technology Manager or Senior IT Manager. Strong experience with systems administration, networking, and IT support in a dynamic environment. Proficiency in Occuco and Innovations Lab Software is highly desirable. Strong troubleshooting, problem-solving, and communication skills. Ability to work independently while collaborating with cross-functional teams. Experience in IT security and compliance best practices. Benefits & Perks: Competitive compensation package. Comprehensive benefits package including health, dental, and vision coverage. Opportunity to participate in an employee share purchase plan (ESPP). Access to an on-site gym. Enjoy a company-paid lunch every day at HQ Discounts on both branded and KITS frames, as well as contact lenses. Make an impact with your work - each individual has an equal opportunity for growth within the company. Be a part of a friendly and supportive work environment.