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Technical Support Specialist

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Company
Jobleads-US
Job location
Washington, United States
Salary
Undisclosed
Posted
Hosted by
Appcast

Job details

Deliver solutions to complex problems as a Technical Support Specialist at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in systems engineering, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a member of our team you will help ensure today is safe and tomorrow is smarter. Our work depends on a Top Secret Cleared Technical Support Specialist joining our team to provide state-of-the-art Information Technology (IT) engineering and management leadership to enable the Federal Bureau of Investigation (FBI) to increase mission success and enhance mission capabilities in the critical areas of national security, law enforcement, intelligence, counterintelligence, and counterterrorism.

HOW A TECHNICAL SPECIALIST WILL MAKE AN IMPACT:

  • Manages and troubleshoots tickets
  • Coordinates tech dispatch
  • Creates recommendations for dispatch/hardware
  • Service desk support
  • On call support for O&M
  • External Dialing support

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION: Bachelor of Science in engineering, computer science, or other equivalent technical discipline (may substitute with commensurate work experience).

REQUIRED EXPERIENCE: 3+ years of related experience

REQUIRED TECHNICAL SKILLS: Experience in JIRA, Service Manager, Microsoft TAC, Avaya BCM, Avaya IP Office

CLEARANCE: TOP SECRET

LOCATION: Washington, DC

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
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