IT Support Engineer, IT Services

Job ID: 2916919 | Amazon (China) Holding Company Limited

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities

1. Support end-user equipment and your building’s IT infrastructure
2. Help with key network projects, like the IT setup of new Amazon buildings
3. Suggest new processes that improve the way Amazon uses IT in its operational sites
4. Train and mentor IT technicians

A day in the life

You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

About the team

Within the Amazon IT Service (ITS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.

BASIC QUALIFICATIONS

1. 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2. 2+ years of troubleshooting in a multi-user high availability environment experience
3. 2+ years of PC repair, troubleshooting, deployment and liquidation experience
4. 1+ years of IT client, server, and network service delivery experience
5. 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
6. 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
7. 2+ years of supporting and maintaining a corporate network environment experience
8. High school or equivalent diploma

PREFERRED QUALIFICATIONS

1. 2+ years of computer networking experience
2. Experience supporting video conference and teleconference equipment

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