Field Desktop Support Technician- Bilingual in English and Korean

Field Desktop Support Tech - Bilingual in English and Korean

Role: Full Time

Location: Orange County, CA Onsite/In-person

Responsibilities:

1. Desktop support experience - troubleshooting, configuration, software installation
2. Experience with ticketing system
3. Review onboarding requests, review tickets and document issues
4. Adept at M365, Windows, Active Directory, ticketing systems
5. Provide troubleshooting and support to end users on a variety of issues - incidents and problems
6. Provide technical assistance to the customer (Examples):
   1. Password reset
   2. Account information
   3. Case number information
   4. Adobe Reader issues
   5. Browser issues
   6. Technical computer issues
   7. Internet connectivity
7. Set up equipment for employee use
8. Image computers using a variety of methods
9. Install and perform minor repairs to computers and peripheral equipment within the office premises
10. Strong networking skills - IDF/MDF, switches, routers, access point

Experience:

1. 2-5 years of experience in software, hardware and network
2. Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along with Microsoft Office 2010 through Office 365, M365
3. Experience with Windows, M365, PC and Printer configuration
4. Strong customer service skills, detail-oriented, and deadline-driven
5. Strong communication skills and client interfacing skills
6. Enthusiastic and willing to take initiative