Applications Manager

Description

THE BROAD

The Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission. The Broad is home to the 2,000 works of art in the Broad Collection, which is among the most prominent holdings of postwar and contemporary art worldwide and presents an active program of rotating temporary exhibitions and innovative audience engagement.

ABOUT THE POSITION

At The Broad, it is our mission to make our collection accessible to the widest possible audience while we strive to create a welcoming, inclusive environment for all our visitors and staff. Reporting to the Director of Technology, the Applications Manager oversees all database driven and cloud-based applications. The Applications Manager is the museum’s technical specialist for any applications used by the museum and works to create seamless workflows and strategies to improve the overall digital experience supporting The Broad’s visitors and staff.

DUTIES AND RESPONSIBILITIES

• Understand and champion the museum’s mission of accessibility by upholding The Broad’s core values.
• Be the subject matter expert for all the museum’s business applications including:
• Ticketing (Ticketure)
• Retail (Shopify, Teamwork, Shipstation, Klavio)
• CMS System (EmbARK)
• CRM System (Salesforce and related CRM integrations)
• Digital Asset Management (Terentia)
• Human Capital Management (Paylocity)
• Finance and Accounting (Sage Intacct, Docusign, Bill.com, Divvy)
• Security and communications (Vocera, Johnson Controls, Metasys, Lucent, Lutron)
• Learning Management System (Litmos)
• Web (GoDaddy, Cloudflare)
• Support team performance through consistent coaching and feedback.
• Proactively support applications, provide training, develop reporting tools, and roadmap integrations and enhancements.
• Build weekly and monthly reports for Salesforce, Shopify, and other related systems.
• Champion a solutions-oriented approach and provide excellent customer service to all staff.
• Liaise with all applications vendors and representatives.
• Develop and plan lifecycle track for all applications in collaboration with the Director of IT.
• Understand data governance and data privacy best practices and standards.
• Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

• Minimum of 2 years' experience in an applications support role, QA role, and/or applications development role.
• Demonstrated ability to oversee the lifecycle development, implementation, administration, and documentation of software solutions.
• Experience in Salesforce Apex coding and development tools.
• Strong experience navigating Salesforce CRM.
• Fluent in CSS, HTML, JavaScript, SQL, MySQL, Oracle, and SSRS.
• Competency in Ruby, PHP, and Python is a plus.
• Possesses technical comprehension regarding database design development, data modeling, and data mining techniques.
• Experience in reporting tools such as Power BI.
• Experience in documenting, developing workflows, and training staff.
• Demonstrated strong leadership qualities.
• Excellent troubleshooting skills and analytical skills.
• Gallery, library, archive, or museum management experience is a plus.
• Strong interpersonal and communication skills.
• Ability to effectively work in a dynamic environment.
• Solutions-oriented with a positive attitude.
• Ability to lead by example through motivation and encouragement.

ADDITIONAL QUALIFICATIONS

• Approach work with integrity and honesty.
• Support and demonstrate the museum’s culture of diversity, equity, inclusion, and accessibility.
• All employees are required to be vaccinated against COVID-19, subject to certain exemptions.
• In compliance with federal law, verification of identity and eligibility to work in the U.S. is required.

PHYSICAL REQUIREMENTS

Must be able to occasionally lift and/or move up to 25lbs. Specific vision abilities required include close vision.

WORK ENVIRONMENT

Work is performed inside the museum, requiring both remaining stationary and moving about to assist staff.

SCHEDULE

The Applications Manager will work Monday-Friday 9-5pm or 40 hours per week, with flexibility for off hours as required.

COMPENSATION AND BENEFITS

Salary for this role will be $110,000 - $140,000, with benefits including medical, vision, dental, retirement, and more.

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, reflecting the diversity of Los Angeles in our staff and visitors.

The statements in this description represent typical elements, criteria, and general work performed.

*Reasonable accommodation will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.